NesoFig

See the Love in Every Detail

Real creations, heartfelt reactions, and special moments shared by our customers. See how your favorite memories become one-of-a-kind keepsakes.
Real creations, heartfelt reactions, and special moments shared by our customers. See how your favorite memories become one-of-a-kind keepsakes.
Frequently Asked Questions
Our customer support is available Monday to Friday
Average answer time: 24h
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1. How does personalization work at NesoFig?

Our process is designed to be creative and collaborative:

Choose your style → Select Your Size→ Upload your photo → Preview → Add to cart → Checkout → Pack & ship.

2. Do I need professional photos?

No. Everyday photos work well. Clear, well-lit images with visible faces or details produce the best results, but you do not need studio-quality shots.

3. How long does it take to receive my order?
The standard process is estimated at 15-20 days, specifically including:
  • Design and confirmation: 3-5 business days
  • Production and quality inspection: 5 business days
  • International logistics: 7-15 business days
We also offer expedited service.
4. What if I am not satisfied with my custom item?

Your satisfaction matters. Contact our customer service team with your order number and photos of the item. We will review the situation and work with you on a suitable solution (replacement or other assistance) in line with our policy.

5. Can I send a gift directly to someone else?

Yes. Simply enter the recipient’s shipping address at checkout. We do not include invoices or pricing information in the package.